Compliance, Continuous Improvement leading to Excellence & safeguarding Quality across every level of patient care.
Exceptional Support Services. Dedicated to clinical excellence since 1954.
“At the Cancer Institute (WIA), we understand that every patient who walks through our doors brings not just a medical need, but hope, courage, and trust. Quality, for us, means honouring that trust through safe, compassionate, and respectful care at every step of the patient journey. For us Quality is both a responsibility we lead and a promise we make to every patient and family who entrust us with their care. We recognize that behind every process and protocol is a human life, and our vision is to ensure that safety, compassion, and dignity are consistently reflected in every patient experience. The Quality Department strives in building a culture of continuous improvement, working closely with clinical and support teams to strengthen systems, standardize best practices, and enhance patient safety. Through data-driven monitoring, learning from outcomes, and listening to patient voices, we continuously work towards improvement. Our promise is unwavering—to stand beside our patients and families with care that is not only clinically excellent, but also humane and heartfelt.”
Cancer Institute (WIA) believes that Clinical Excellence and Delivery of High Quality of Care are fundamental criteria of a successful destination for cancer treatment.
We have been NABH accredited since July 2019, a coveted status recognizing our commitment to global quality and patient safety standards.
Our management meets the requirements of NABH Quality Standards, facilitating hospital functions to remain exceptional and patient-friendly.
Implementation of clinical practice guidelines and measuring quality indicators are ongoing processes to ensure we remain steadfast in our pursuit of excellence.
Quality is a starting point of a journey called 'EXCELLENCE' and the road to Excellence is paved with continuous improvement.
Safe, Effective, Efficient, Equitable, Timely and Patient Centered.
In the implementation of the 639 objectives, with total commitment and the unwavering urge to achieve excellence, there are no shortcuts.
Quality is a never ending cyclical process of setting, achieving and resetting the goals for continuous improvement.
Delivering structured support operations, rigorous compliance systems, and high-quality assistance for smooth healthcare administration.
Development of policies, procedures, and protocols
Safe medical and nursing practices
Practice of evidence-based medicine
Safe medication practices
Monitoring Key Performance Indicators
Surgical case review
Medical record review
Internal clinical & nursing audits
Infection control guidelines
Identification and prevention of errors
Respect and protection of Patient Rights
Monitoring Patient Experience
Continuous on-job training on safety drills
Diagnostic Services Quality Assurance
Monitoring antibiotic use
Safety management activities
Avoiding harm to patients from the care that is intended to help them.
Providing services based on scientific knowledge to all who could benefit.
Avoiding waste of equipment, supplies, ideas, and energy.
Providing care that does not vary in quality because of personal characteristics.
Reducing waits and sometimes harmful delays for both those who receive and give care.
Providing care that is respectful of and responsive to individual patient preferences, needs, and values.
National Accreditation Board for Hospitals and Healthcare Providers — comprehensive hospital quality standards covering patient safety, clinical care, and governance.
Accredited since July 2019National Accreditation Board for Testing and Calibration Laboratories — quality standards for diagnostic laboratory services.
Laboratory accreditedBSc MSc PhD
Professor & Head of Quality Control
MSc PhD
BE (CS)
Formal quality journey started, approaching NABH for independent external peer assessment on quality and patient safety.
NABH accreditation achieved — a coveted status in recognition of commitment to quality and patient safety.
Smooth sail of accreditation and re-accreditation process is proof of a dedicated commitment to quality by both the Management and the entire workforce.
A legacy of excellence in hospital operations, robust support services, and system integrations that strengthen patient-centric care.
Setting robust standards in healthcare quality assurance and institutional coordination.
NABH Accreditation since July 2019
639 quality objectives monitored across 6 quality dimensions
Smooth sail of accreditation and re-accreditation process demonstrating dedicated commitment to quality
Quality culture embedded across the entire workforce of around 1,000 staff
For inquiries about quality control